FAQ
Orders
How much is the shipping?
At the top of the website you can find the minimum value for your shipping to be free. If you have to pay for it, the shipping changes between Bogotá, Cundinamarca and other departments. You will also have the option to pick up your purchase in our store and there the shipping value will be zero.
How long does it take for my order to arrive?
If you are in Bogotá and you do it from Monday to Friday before 1:00 pm we will try to deliver it that same day until the end of the day. If you do it after that time, it will probably arrive the next business day. For shipments to other cities we depend on shipping companies but in general it takes one business day for major cities and 3 to 5 business days for other locations.
What payment methods do you offer?
Through our allies Mercado Pago and Wompi we offer payments with:
Credit card.
PSE (Debit).
Cash payment through associated networks.In addition, you can also make a transfer to our savings account through chat.
Do we offer Cash on Delivery?
No, we do not offer cash on delivery, but our payment methods include credit card, debit card, PSE and Efecty. Additionally, if you chat with us you can also make bank transfers.
How much is the minimum you must purchase for free shipping?
For purchases over COP $199,990, CAFÉ COHETE will cover the shipping value so that you can enjoy all the products you wish to purchase in our virtual store.
Do you sell coffee for my business?
Yes. We have a selection of products and services for coffee businesses or any company that wants to consume good coffee. Contact us.
I want a coffee to give as a gift, what do you recommend?
We have coffees for those who like the traditional flavor or for the more daring. On our page you will find all the detailed information about our coffees.
In addition, you can find a wide range of complementary products to accompany a cup, as well as preparation methods. Take a look at our store or write to us, we will be happy to talk to you.
Where is the CAFÉ COHETE store?
CAFÉ COHETE has its store/showroom at Casa 73-22 in the San Felipe neighborhood in Bogotá, Colombia. The address is Calle 73 #22-49 office 6. Here you can come to pick up your purchases or buy everything you need from our extensive product catalog.
Coffee
What is the difference between specialty coffee (or specialty coffee) and commercial coffee?
Specialty coffee is high quality coffee, due to factors such as the variety of beans, the cultivation process, normally in microlots, selection and artisanal roasting. On the contrary, commercial coffee is coffee produced in wholesale, its quality tends to be inferior and neither its origin nor other details of each stage of the process are taken into account.
Where are the coffees you sell from?
Each season we look for different coffees so that you can discover a small part of the large amount of coffees that Colombia has to offer. Therefore, a coffee that is in this season may no longer be in the next, so go ahead and buy it. The coffees come from different coffee growers and in each bag you can find information about its origin, notes, among others.
How much coffee do I need for the preparations?
The amounts of water and coffee vary depending on the preparation method, the type of coffee and, above all, the taste of each person. At CAFÉ ROHETE we recommend for any type of filtered preparation method a measure between 10 and 15 ml of water for each gram of coffee. Or, more generally, one tablespoon of coffee for every cup of water.
Is it better to buy ground coffee or beans?
To prepare any coffee, it must be ground. However, not all people have a grinder in their home or office, so for practicality the easiest thing is to buy it ground.
However, each type of preparation method has its recommended type of grind and a coffee bean guarantees that you can vary the types of grinds, in addition, coffee beans are preserved better than ground. So our recommendation will always be to buy coffee beans. Additionally, in our store you can buy coffee grinders.
What is the best way to store my coffee?
Our bags come with a 'peel stick' or a zipper that will help you close them once opened, to keep the coffee fresher for longer. We recommend leaving your bag in a cool, dry space, away from sunlight and strong odors. Don't leave your coffee open for too long.
You could also buy an airtight container that will help you store it better. Remember that coffee beans keep longer. Additionally, if you buy small quantities of coffee frequently you will be able to have cups that are as fresh as possible.
Should I store coffee in the refrigerator?
No. Coffee, by nature, absorbs odors. Therefore, it will be impregnated with the smell of other items you have there. Additionally, the refrigerator is a humid environment and the coffee could develop unwanted flavors.